Analytics
Health score
One 0 to 100 number that tells you how your community is actually doing.
What it measures
Where to find it:SidebarOverviewServer health card
The health score is one 0 to 100 number that answers "how is the community doing?" without making you read nine charts. It's a weighted blend of five pillars, and engagement carries the most weight, because how alive the community is right now matters most.
The five pillars
| Engagement | How much of the community actually participates day to day. Messages, voice, reactions. |
| Retention | Whether active members keep coming back, based on weekly cohorts. |
| Growth | Net member trend, judged as a rate. Steady growth scores well at any size. |
| Consistency | Whether activity is dependable across days, or spikes and dies. |
| Fan ratio | The share of members in the Fan and Superfan tiers. Depth of the core. |
Size-neutral by design
Every pillar is scored on shares and rates, not raw counts. The percentage of members who participate. The rate of growth. The depth of the core. A tight 300-member community can beat a sleepy 50,000-member one, and that's on purpose.
Note
You can also tell Metryx what "participation" means for your community with your own scale, and the engagement pillar will calibrate to it.
Daily snapshots
The score is snapshotted once a day, so you get a history. The trend matters more than any single value. When the number moves, you can see exactly which pillar moved it.