Analytics
Health score
One 0 to 100 number that tells you how your community is actually doing.
What it measures
The health score is one 0 to 100 number that answers "how is the community doing?" without making you read nine charts. It's a weighted blend of five pillars, and engagement carries the most weight, because how alive the community is right now matters most.
The five pillars
| Engagement | How much of the community actually participates day to day. Messages, voice, reactions. |
| Retention | Whether active members keep coming back, based on weekly cohorts. |
| Growth | Net member trend, judged as a monthly pace. Steady growth scores well at any size, and a strong week counts even when the data is young. |
| Consistency | Whether activity is dependable across days, or spikes and dies. Judged against your typical daily rhythm, so a one-off event or launch spike doesn't count against you. |
| Fan ratio | The share of members in the Fan and Superfan tiers. Depth of the core. |
Size-neutral by design
Every pillar is scored on shares and rates, not raw counts. The percentage of members who participate. The rate of growth. The depth of the core. A tight 300-member community can beat a sleepy 50,000-member one, and that's on purpose.
Note
Daily snapshots
The score is snapshotted once a day, so you get a history. The trend matters more than any single value. When the number moves, you can see exactly which pillar moved it.
Note